At Airplaying, we understand that buying electric scooters or e-bikes online requires confidence. That’s why we offer a clear, fair, and customer-friendly return and refund policy — because we’re not just manufacturers, we’re long-term partners.
We accept returns under the following conditions:
Products must be unused, in original packaging, and in resalable condition
Return request submitted within 7 days of delivery
Returns must be authorized by our customer service team before shipment
⚠️ Custom OEM/ODM orders are non-refundable unless the product is defective.
We offer full or partial refunds based on the following:
✅ Product arrived damaged or defective
✅ Wrong item shipped due to our error
✅ Delay in delivery exceeding agreed timeline (pre-order cases)
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
If the issue is caused by Airplaying, we will cover return shipping
If the return is due to customer reasons (e.g., change of mind), return shipping is the buyer’s responsibility
We recommend using tracked shipping to ensure safe return handling.
Please contact us at info@china-scooter.com with:
Your order number
Reason for return
Clear photos or video if the product is damaged
Our team will respond within 24 hours to guide you through the return process.
Professional electric scooter & e-bike manufacturer with global support
Responsive service and inventory support from overseas warehouses
Fair policy built to protect distributors, retailers, and end-users alike
Trusted by customers in Europe, America, and beyond
